Frequently Asked Questions

This FAQ answers the most common questions that we receive.

Question Category

• Products
• Dosing Information
• Shipping & Handling
• Payment
• General Company Information
• Our Guarantee

Products

• What exactly do you sell?
  A complete list of products is available here.
  Further to these finished products, we also sell African Botanical raw materials. If it is from Africa and it is a medicinal plant, then, chances are, we can source it. A list of the medicinal plants that are readily available from us can be found here.
  
  

Dosing Information

• Do you supply dosing information for your products?
No. This should be done by your physician. Any dosing instructions or recommendations, as may appear on some product information labels or pages, are for information purposes only. We do not offer any specific advice on the products.

Shipping & Handling

• How are your orders shipped?
  All orders are shipped by priority delivery via first class airmail from our depot in Cape Town, South Africa.
• How long does it take for me to get what I ordered?
  Delivery usually takes about a week to ten days to arrive internationally from South Africa. It can take a little longer sometimes, depending on the efficiency of your local postal system.
  Sometimes delivery can take longer for reasons beyond our control and we do ask our customers to wait at least 6 weeks from the date of their order being placed before we re-ship their order. We do honour our Shipping Guarantee when a parcel is lost. It is our experience that when we re-ship prematurely, our customers receives both their 'lost' (delayed) order and their re-shipped order. It is for this reason alone that we ask our customer to wait for 6 weeks before a delayed order is declared lost and re-shipping occurs.
  Typical shipping scenario:
  
  
• Can you deliver orders quicker (i.e. FedEx, TNT, DHL or UPS)?
  No. Sorry.
  
• How does the delivery guarantee work?
  Our delivery guarantee in explained in detail here.

Payment

• How can I pay?
  We accept payment by MasterCard, VISA, DinersClub Card, American Express Card or Cash.
• Can I pay by postal order, IMO, draft etc.?
  No. We do not accept postal orders, bank drafts, International Money Orders or checks of any kind. Sorry.
  
• Are credit card transaction secure?
  Yes. Our online order form in on an SSL (Secure Socket Layer) server. All information transmitted to us is encrypted. On Netscape Communicator or Mozilla Firefox you will notice the little padlock on the bottom left of the page close when entering the secure environment. On Netscape Navigator the broken key on the bottom left of the page will become a solid key. On MS Internet Explorer you will see a yellow padlock appear on the bottom right of the page.
  
• What will appear on my credit card statement?
You will see the word AfricanBotanicals as the description on your credit card statement.
Why is the amount on my credit card statement different from the sale price?
Slight (mostly minimal) variations can occur, because we are doing transactions across different currencies. This is due to small fluctuations of the exchange rate between the time the order is placed and processed. If you find that the amount has shifted and you are unhappy about it, please let us know, and we will immediately refund you the difference.

How do I make a Wire Transfer (Telegraphic Transfer) payment?
Please transfer the money to our account once you have placed your order with us USING THE FAXED ORDERFORM HERE. We will hold your order until we have received your payment. Please ensure that all bank fees (including intermediary bank charges) related to the transfer are paid by you.

Also ensure that you include the following information in the "comments" field on your order:
* The date that the Wire Transfer was sent.
* The name of the person who sent the Wire Transfer.
* The name of the bank from which the Wire Transfer was sent.

ALL ORDERS THAT ARE PAID FOR USING TELEGRAPHIC TRANSFER NEED TO BE FAXED USING THIS ORDER FORM.

Our fax number: 27 21 782 8566

Our banking details:
Bank: The Standard Bank of South Africa Ltd.
SWIFT address: SBZAZAJJ
Branch: GeorgeBranch code: 050214
Account name: AfricanBotanicals.com
Account number: 082865817


What policy do you have with cash orders?
We do accept cash orders. We do not, however, take responsibility for cash that has disappeared in the mail. If you do send cash, please hide it very well in the envelope and seal the envelope thoroughly against tampering.

General Company Information

• How long has your company been around?
We have been trading online since July 1997.

• How can I contact you?
  Our contact details are here.
  
• Will I end up on a mailing list by ordering?
  Yes, we have a mailing list which consists of the email addresses of those who have ordered from us on our old web site, AfricangDrugs.com and those who have specifically indicated within their account to join this list. We use this from time to time to notify our customers of price changes, important information regarding our company or web pages.
  If you would prefer not to be on this list, then simply uncheck the option within your account. You will have to log into your account first.
  This list is kept completely confidential and is only ever used by us.

Our Guarantee

We take every precaution to ensure that your order gets to you safely. However, in some rare cases, it does happen that an order is either lost in the mail or seized by customs. In the event of your package not arriving in a reasonable amount of time, we will reship your goods for a second and final time.
Of course, if the non arrival of your order is due to an error on our part (such as us getting your address wrong) then we will naturally reship unconditionally.
Generally we ask our customers to allow at least 6 weeks before contacting us regarding the non arrival of an order (although goods usually arrive within 2 weeks).